Scan, troubleshoot, report, repair
HippoHelp turns the moment an industrial dryer fails into a fast, well-documented fix. Here's the full journey — from a customer scanning a QR code, to AI help in their own language, to a repair job automatically scheduled with the operator's contracted service company.
AI helps the customer solve the problem on the spot
The moment a customer or staff member scans the QR code, HippoHelp's AI works with them to try and fix the dryer there and then — safe, guided steps in their own language. If the AI can't solve it, the chat has already collected everything a technician needs to diagnose the fault: photos, error codes, the exact dryer and what was tried. The technician arrives with the right spares and tools and fixes it first time — saving money and time, and keeping customers happy. Without HippoHelp, the technician starts from nothing.
Scan the QR code
Every dryer has a HippoHelp QR code. When someone hits a problem, they scan it with their phone camera — no app to download. They land on a support page for that exact dryer, at that exact site.
Fault evidence captured automatically
If it's a genuine fault, HippoHelp captures photos of the dryer, control panel and lint filter, reads the error message, diagnoses the likely cause and records the issue type and dryer ID. The customer confirms what's wrong in a few taps — and can browse local deals and things to do nearby while they wait for their laundry.
A work package is created
HippoHelp builds a complete work package: photos, the full chat transcript translated to English, AI diagnosis, likely parts required, dryer ID and exact location. No vague phone calls — everything a technician needs to fix it on the first visit.
The repair is scheduled with the contracted service company
The job is matched to the operator's contracted appliance service company covering that area — by skill level and equipment certification — and scheduled onto their run. When the repair is done, before-and-after photos and timestamps create a clear record of the fix.
The operator sees everything
Every fault and repair builds a record of dryer uptime, response times, recurring issues and contractor SLA performance — so the laundry operator can see exactly what's happening across every dryer and every service partner.
Frequently asked questions
What should a customer do when a dryer will not start?
Scan the HippoHelp QR code on the dryer and follow the AI-guided checks — confirm the right machine, check the door is fully closed, the payment went through, and the lint filter is seated. If it still won't start, HippoHelp captures photos and sends a structured fault report to the repair team.
Does the customer need to download an app?
No. The QR code opens HippoHelp in the phone browser. There's nothing to install, which is why people actually use it at the moment a dryer fails.
What information does the service company receive?
A complete work package with the exact dryer ID, the issue type, photos of the machine and error display, the full chat transcript translated to English, an AI diagnosis with likely parts required, the location and the time — everything needed to fix it right the first time. The job is scheduled automatically to the contracted service company covering that area.
What can customers do while they wait for their laundry?
The same QR code shows customers local deals from cafes and shops near the laundry, plus rated suggestions for things to do nearby — turning drying downtime into a retail opportunity for the operator and its site hosts.