About HippoHelp

HippoHelp is the customer support layer for industrial dryer operators across Australia — built for the companies that own and operate dryers in laundromats, hotels, mining camps and commercial laundries. When customers have trouble with a dryer, they scan a QR code on the machine and get instant AI-guided help in their own language — 40+ languages, no app required. Most issues are resolved on the spot; customers can even photograph the printed instructions on a machine and have them translated.

When a fault can't be resolved, HippoHelp automatically builds a complete work package — photos, translated transcript, AI diagnosis and likely parts — and schedules the repair job with the operator's contracted service company in that area. Every interaction is timestamped, geolocated and stored against the dryer's record, giving operators clear uptime visibility and contractor accountability.

HippoHelp also connects laundries to the retail world around them: local cafes and shops publish deals for customers waiting nearby, and customers see rated things to do while their laundry runs — turning drying downtime into a retail opportunity for operators, site hosts and local businesses. HippoHelp is built by a small Australian team focused on making commercial laundry more reliable, more inclusive and more valuable.